Standard Terms

All products supplied by Fleet Trak 365 carry a defective components and workmanship ‘return to base’ warranty.

All warranty is effective from the date of supply or fitting and will continue for 12 months providing full payment is made.

The warranty does not apply to cables unless defective workmanship is proven.

Faults arising as a result of incorrect fitting by non-Fleet Trak 365 fitters will not be covered.

Accidental or malicious damage is not covered under warranty.

Normal wear and tear is not covered by warranty.

Warranty does not apply where the parts have been used in a way other than intended.

The opening of electronic components, other than beacons and Flight Systems Engine Savers, will invalidate warranty.

Removal of any keypad cover fitted to monitors will invalidate warranty.

Cables, Fuses, Bulbs, Connectors consumables and/ or ancillary components are not covered by warranty.

Warranty is given at the discretion of Fleet Trak 365 Ltd.

Fleet Trak 365 Ltd shall not be liable for any additional costs incurred in the uplift or for labour to replace any failed components or consequential losses associated with the failed parts.

Any faulty component/or issue must be reported and followed up via email to support@fleettrak365.co.uk

Onsite Enhanced warranty

In the event of a fault with a product covered by On-Site warranty Fleet Trak 365 will aim to attend site within 72 hours of a reported fault.

Exceptions to the Enhanced and On-Site Warranty

Please note that only complete systems – e.g. camera, monitor, distribution box, cable – originally fitted by Fleet Trak 365 or a fitter approved by Fleet Trak 365 have the ‘enhanced’ or ‘on-site’ warranty option.

Where a system has been fitted by anyone other than those mentioned above and on-site service is requested Fleet Trak 365 reserves the right to charge labour costs at the applicable rate.

Should an individual item – for example, a camera – be fitted to a machine where the existing system is out of warranty the replacement item carries a twelve month return to base warranty, not ‘enhanced’ or ‘on-site’ warranty.

‘Enhanced’ and ‘on-site’ warranty covers mainland UK only.

Information for Customers Requiring On-Site Service

Fleet Trak 365 Ltd must be made aware of any induction courses / special site requirements before the arrival of the engineer.

Attendance on site to work is subject to our fitters having safe access to the vehicle.

If access to a vehicle is not granted within 30 minutes of arrival, Fleet Trak 365 reserve the right to reschedule the call. If a call is re-scheduled a charge will be made for time lost.

It is expected that vehicles will be made available to engineers from Monday to Friday 8am ~ 6pm. For weekend work a £45 per hour charge including travelling is mandatory.